Return Policy

If you are dissatisfied with your order, you may return your items for a refund or exchange. Items for return or exchange must be unused and in the same packaging. Refunds for items returned within thirty days of the purchase date will be credited to the same form as the original payment. Shipping and handling charges are not refundable unless the products were damaged or defective upon delivery.

Please mail your return package using a prepaid method to the return address below:

eStore Returns
Virginia Department of Game and Inland Fisheries
4010 West Broad Street
P.O. Box 11104
Richmond, VA 23230

Should you have any questions or concerns about your return item, please contact us at 804-367-2569, or e-mail us at dgifweb@dgif.virginia.gov.